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FREE Delivery & Easy Returns

At LUXE we want to you to love your items as much as we do, that’s why we offer you

FREE SHIPPING AUS WIDE and 30 DAY EASY RETURNS

 

Shipping:

  • We ship Australia Wide.
  • Standard Delivery is $8
  • FREE Delivery - Orders over $100
  • Express Post is $13
  • CLICK & COLLECT – FREE Local Pickup in store.

We will endeavor to ship Same Day for all orders received before midday. Otherwise orders are shipped the next Business day. We ship within Australia only please refer to below table for delivery times.

LUXE Fashion House will not be held accountable for late deliveries or loss of damage relating to late deliveries. Please ensure your postage address is correct on purchase, we recommend using an address where you will be available within working hours. Please note we cannot accept responsibility for your items once they have been delivered to the address provided.

All shipping is fully traceable, you will receive an email with your Tracking Number. Please contact us if you are concerned as to the whereabouts of your order.

  Standard Delivery $8 Express Post Delivery  $13
Queensland 3-4 business days 2-3 business days
New South Wales 4-5 business days 2-3 business days
Victoria 5-6 business days 2-3 business days
South Australia 5-6 business days 2-3 business days
Western Australia 7-8 business days 4-5 business days
Northern Territory 7-10 business days 4-5 business days
Tasmania 5-6 business days 2-3 business days

 

30 Day Easy Returns:

LUXE Fashion House is unable to provide an exchange service and offers Refunds Only. If you require another size we suggest purchasing online immediately.

Returns Process

LUXE Fashion House accepts returns on full priced items, we do not approve returns on sale/clearance items. Requests for returns need to be advised within 2days of the item being delivered.

Email – info@luxefashionhouse.com.au advising the following:

  • Original order number.
  • Item being returned.
  • Reason for return.

You will receive an email with your Return Requirements. Please ensure you follow this process to minimise Refund Delays.

All approved returns must be received by LUXE Fashion House within 30days of your original order date.

Return Requirements:

All garments must be in NEW CONDITION: unworn, unwashed, unaltered, free from any odours and stains and with original tags attached for them to be accepted. A copy of the Original Receipt must be enclosed in the Return Parcel to ensure your return is processed correctly.

LUXE Fashion House reserves the right to refuse a refund and return to you the item at additional shipping charges.

Return Postal Address:

LUXE Fashion House, 32 Williams Street, Bowen Qld 4805

We recommend posting returns via Registered Post as LUXE Fashion House will not take responsibility for any items lost in transit.

Refund Process:

Upon receiving your return parcel your Refund will be processed within 2 business days. Your Return will be Refunded to your original payment method, shipping costs are non-refundable. You will receive an email with the Refund Transaction Number.

Defective Items:

Please inspect your order immediately upon receipt. If you believe you have received a defective/incorrect item contact us within 2 days of receipt and follow the returns process.

 

Order Acceptance Policy:

LUXE Fashion House is a reseller to end user customers and does not accept orders from wholesalers or other customer who intend to resell the products offered. We reserve the right to request verification or information before accepting any order. Your receipt of an electronic order confirmation does not signify our acceptance of your order. LUXE Fashion House reserves the right at any time after receipt of your order to accept or decline your order for any reason and/or supply less than the quantity you ordered of any item.  All orders must obtain pre-approval with product availability and an acceptable method of payment received.

 

Payments:

Paypal : We use the secure payment gateway Paypal, which accepts payments via Paypal accounts, Visa, Mastercard and American Express.

Afterpay : We have partnered with After for Buy Now Pay Later. Interest free shipping with fornightly easy repayments. Visit Afterpay for more information. 

zipPay : We offer you zipPay for BUY NOW & PAY LATER. No deposit, interest free shopping experience. Visit zipPay for more information.

 

Pricing:

Prices are subject to change without notice. All credit cards are charged in Australia Dollars.

Thank you again for shopping at LUXE Fashion House

LUXE V.I.P

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